Medivisa customer service gives adherents a good understanding of the tasks, responsibilities and skills involved at Medivisa with a complete interaction by providing all information needed to their enquiries, concerns & requests.
It is worth to mention that listening and attending to our customers’ needs and desires is our main target. We are constantly on the lookout for opportunities to improve our customer service in order to avoid any stagnation.
Medivisa’s customer service representative main concern is to respond promptly to the customers complains by any mode .Thanks to our customer service dedicated team who works 24/7 with full authority & technical support to resolve all emergency issues after working hours & during holidays.
The key of this outstanding service is due to the bridge build between all support team to reach to our mission “customer satisfaction “.
The support team consists of:
- Dedicated Delegates with 24/7 availability to handle emergency cases & issues.
- 24/7 dedicated network team for on call assistance at all contracted hospitals reachable through their mobile devices & linked on real-time to Medivisa server.
- On-call delegates that handle emergency claims at any time of the day or night.
- Rotation during official holidays: We believe that the delegate presence on all official holidays in all contracted hospitals will keep our service not interrupted & outstanding.